Getting Started with Mattermost
Getting an account on Platform One
Prior to gaining access to Mattermost, a user MUST have an account with Platform One. That can be created at https://login.dso.mil . It is highly advised to use your CAC card when creating this account as it will be easier to access for CAC users.
Mattermost Account Request
An Onboarding Supervisor for your Team, or the P1 Help Desk will need to create a ticket to onboard new users to Mattermost at each desired Impact Level. The link for this is https://jira.il2.dso.mil/servicedesk/customer/portal/1/create/700
Make sure to include the user's email that they created the Platform One account with, as well as select the Impact level where the Mattermost account will need to be provisioned
Accessing Mattermost for the first time
Mattermost can be accessed either by the webpage where it is hosted, or by using the official Mattermost app. The mobile app can be downloaded at either the Apple App Store, or the Google Play Store for Android devices
To access via the web, use the corresponding URL of the IL where your account lives. To use the Mattermost App, provide the url as the server url when setting up for the first time.
- https://chat.il2.dso.mil
- https://chat.il4.dso.mil
- https://chat.il5.dso.mil NOTE IL5 can not be accessed from mobile devices.
Joining Teams
You will want to join the Welcome team when asked what team to join. Afterwards, you can either be added to your official team by a team admin, or you may be provided an invite URL.
Pro Tips
Mattermost top-level groupings are called Teams. Teams have Channels. You have to be on a team prior to being added to any of that team's channels.